F.A.Q
Everything you need to know
What types of electric car chargers do you offer?
We offer a range of plug-in, adjustable or conventional electric and hybrid car chargers with the most common connectors; Type 1 and Type 2; in order to adapt to the majority of vehicles on the market.
Are the chargers compatible with all models of electric cars?
Our chargers are compatible with most electric car models available on the market. However, it is recommended that you check compatibility with your specific model or contact us for personalized advice.
What is the power of the chargers you offer?
We offer chargers with different powers, ranging from 1.4 kW to 3.6 kW (i.e. from 6 to 16 amps) in alternating current. You can choose the power that suits your needs and the load capacity of your vehicle.
How can I install the charger at my home?
Our chargers are designed for easy installation. Simply plug them into a standard outlet suitable for the power required. If your installation is not equipped with a reinforced socket such as Legrand Greenup or Schneider Mureva, you must limit the power of the charger to 10 amps in order to avoid the risk of the socket overheating. In the case of proper use with suitable power, the charger socket has no reason to overheat. If you are unfamiliar with electrical installations, we recommend that you hire a qualified electrician for a safe and compliant installation.
Do you offer installation services?
We do not directly offer installation services for our chargers because they are not installed "fixed" like charging stations and Wallboxes. In all cases, it is essential to have the installation to which the charger will be connected checked in order to be able to use it with complete peace of mind.
What is the warranty offered on the chargers?
Our chargers are covered by a 2-year warranty.
What are the forms of payment accepted ?
We accept payment by credit card, and PayPal. Available payment options will be displayed during the checkout process on our site.
What are the delivery times ?
Delivery times vary depending on the product ordered and your place of residence. In general, we strive to process and ship orders within 2 business days. The precise delivery times will be indicated during the ordering process or by contacting us. The delivery times generally noted by our service provider Colissimo are 48 to 72 hours.
Can I return a charger if it does not fit?
Yes, you can return a charger within 15 days of receipt, provided it is in its original condition and has not been used. Please see our return policy for more details on return conditions and procedures.
I have a specific question that is not listed here. How can I contact you?
If you have any additional questions or specific concerns, please do not hesitate to contact us via our contact page.contact . Our team will be happy to help you and answer all your questions.